Shipping & Returns
Shipping
All our packages are sent by registered mail. You will receive your order in person at the provided delivery address, or at the post office in case of absence. If you prefer, you also have the option to choose to receive your package at a pickup point.
Once the order is placed, you will receive a confirmation email from info@lemajewellery.com.
Delivery timings and charges
From the moment the order is shipped, the average timings and charges are as follows:
- France: 72h - 3.90€ at a pickup point or 5€ for home delivery
- Europe: 3-7 business days - 8.50€ for home delivery
- Rest of the World: 6-10 business days - 25€ for home delivery
For international deliveries, the shipping charges do not include customs fees that may be due when the package reaches the country of destination.
Please note that these delivery timings may vary and are provided as estimates only.
Once the order is shipped, you will receive an email with the tracking number.
Free shipping on orders over 200€ in Europe.
Returns
If you want to return products, please contact us by e-mail at info@lemajewellery.com specifying: your order number, your first and last name, the name and quantity of the product(s) you want to return. We will get back to you as soon as possible with instructions on how to proceed with the return. The customer organizes the return at his convenience, at his expense and at his risk.
We make the refund upon receipt of your return. To obtain it, the returned items must be new, unworn, unused or having been the subject of any use and in their original packaging. Returned items that are damaged will not be refunded. You have a period of 15 days from receipt of your order to return the item to us.
It is not possible to exchange returned products, you will have to place a new order.